"New Consumer Law" escort embodiment of the luminaire commerce
Whether it is the new national standard or the new "elimination of the law", or the new regulations, there have always been cases where the legal norms are issued quickly and the implementation is lagging behind. Products can't keep up with standards, and contracts can't keep up with regulations. However, the new "Cancellation Law" launched in 3.15 has been a month. It is understood that major home stores, lighting and lighting businesses have been following the pace of the law, have launched a new version of the contract, which is a business, store, consumer is a Good signal.
E-commerce safety factor rises The most interesting thing in this new "Erase" is the new regulations for the e-commerce industry. Unconditional return within 7 days, which makes many consumers who like to shop online have a reassurance. Actually, Wang Xiaokang, the general manager of online, believes that the new "Cancellation Law" has a very good effect on purifying the environment of online shopping. Although the requirements of the new "Emption" for e-commerce seem to be harsh, they are not unreasonable. 7 days no reason to return, if there is a problem in quality, lighting and other home businesses must return the goods for customers anyway, the freight is still borne by the merchant; if it is not because of product quality problems, just because the customer does not like the color, style The return shipping cost is required by the buyer.
Since the introduction of the new "Drug Law" for a month, individual companies have expressed their absolute approval as e-commerce companies. In response to some particularities of the industry, individual companies have launched a 45-day unreasonable return service in conjunction with the new Consumer Law. It is far higher than the 7-day requirement in the new Consumer Law. The new regulations will allow us to provide our customers with high quality after-sales service. When asked if they have encountered customers who have made unreasonable requests for returns, the person in charge said that occasionally this situation will be encountered, but each company will listen to and understand the demands of each consumer. On the issue of return, we will strictly abide by relevant laws and regulations and properly handle it according to the actual situation and the company's after-sales service system.
There is still a need to strengthen and improve every law, and it is impossible to be perfect. The new "Law" is the same. In the new "Cancellation Law", we see that custom furniture is not included in the no reason to return. In various complaints, custom lighting and other homes are often the hardest hit areas. Because the custom home is unique, for example, every detail of the home is based on customer needs, if there is no reason to return, there will be no new buyers for the fixed products, only the manufacturers. Therefore, the exclusion of custom products out of the 7-day unreasonable return range, reflects the fairness of the law, both to protect consumers and protect manufacturers. However, custom homes can't be completely unconstrained. Custom-made homes must be specified with specific dimensions to avoid making the contract become a piece of paper.
In fact, we can see great progress in the new "Clean Law", indicating that the monitoring mechanism has gradually become more complete and more protective. A person in charge of a lighting company said that the consumer rights protection law is only the bottom line. As a business, the bottom line should not be used as a standard. It is necessary to work with the supervision department to promote the perfection of the "elimination method" and make the market more orderly.
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