Recall is not the same as the China-US commercial vehicle recall system.

Japan’s Toyota Motor Corporation announced that it will recall a total of nearly 10,000 2010 “TACOMA” pickups in the United States and other countries. The recall will focus on four-wheel drive models produced from December 2009 to early February of this year. Parts used in the drive shaft may be There is a crack and if it is not replaced in time, it may cause the drive shaft to break during driving. It is reported that Toyota will recall 8,000 vehicles in the United States, 1,500 in Canada, and 200 in Mexico.

Another source said that due to the flaws in the suspension system, Renault Truck Co., Ltd. has recalled some of the 6x2 trucks of Renault Premium since December 20, 2009. According to statistics, the number of domestic markets involved is 5 vehicles. This is also the first case after China implemented the truck recall system. At present, Renault Trucks (Shanghai) Co., Ltd. has submitted a recall report to AQSIQ in accordance with the requirements of the “Regulations on the Management of Defective Automobile Products Recall”, recalling the import of part of the production from April 1, 2009 to May 5, 2009. Renault Prem 6x2 truck.

The “3·15” time value, coupled with the recently-received Toyota recall gate, has made the quality of automotive products the focus of industry attention. In China, although commercial vehicles have been incorporated into the recall system, there are not many actual actions. In the United States, there have been frequent car recalls for both passenger cars and commercial vehicles. Is it because China's car quality is better than that of the United States? In this issue, the reporter contrasted the recall system of commercial vehicles between China and the United States and found out the differences. From this point on, it can be seen why the two countries have different levels of recall.

Great differences in penalties

In September 1966, the United States promulgated the "National Traffic and Motor Vehicle Safety Law" (hereinafter referred to as the "Safety Law"), and commercial vehicles and other models began to implement the recall system. So far, the United States has recalled a total of more than 200 million vehicles and more than 24 million tires, involving cars, trucks, passenger cars, and motorcycles.

China implemented the "Regulations on the Recall of Defective Automobile Products" (hereinafter referred to as the "Regulations") on October 1, 2004, which was limited to the field of cars. On August 1, 2007, buses were included in the recall scope. On March 31, 2009, the AQSIQ, the National Development and Reform Commission, the Ministry of Commerce, the General Administration of Customs and the Ministry of Industry and Information Technology jointly issued the "Notice on the Implementation of Recall Management of N and O Vehicles" since 2009. From September 1st onwards, recall management will also be implemented for cargo vehicles.

From a time point of view, the gap between China and the United States in the recall of commercial vehicles is considerable. There is also a big difference in the recall system. Fundamentally speaking, the "Security Law" is formed through a series of laws enacted by the United States Congress and falls within the scope of the law. Although the "Regulations" are based on the "Product Quality Law of the People's Republic of China," they are only an administrative provision.

The most unbelievable for reporters is the difference in penalties between the two countries. According to the "Regulations," the executive authorities will impose a fine of 10,000 to 30,000 yuan for car manufacturers who intentionally conceal defects or refuse to recall them. In the United States, the United States District Court may impose a fine of up to 15 million U.S. dollars on fines for manufacturers or individuals who violate the requirements, concealing the safety defects of motor vehicles or equipment that cause death or serious bodily harm, or creating false reports. Manufacturers will be held criminally liable. The maximum criminal penalty is 15 years in prison.

It can be seen that the highest domestic violation cost is only 30,000 yuan. If the company chooses to recall, the cost will easily exceed several hundred thousand yuan, and even millions, tens of millions of yuan. In this way, it is not difficult to understand why Chinese car owners are often difficult to enjoy equal treatment with overseas consumers, regardless of the number of recalls, time or compensation standards are lower than foreign requirements.

Execution subject, information channel is different

In addition, the execution bodies of the China-US auto recall system are also different. The United States is the executive body of the National Highway Traffic Safety Administration, and China’s General Administration of Quality Supervision, Inspection and Quarantine has assumed this responsibility. Both governments play an important role in the recall system, but singing is not a play. In the United States, the government does not directly request products, and companies themselves ensure that their products meet safety standards. Once a problem arises, the government has the right to require companies to recall. China currently takes two forms of mandatory recall and voluntary recall. Compared with the United States, the domestic supervisory authority may be either a "strict father" or a "mother" in the recall process.

After the implementation of the automobile recall system on October 1, 2004 in China, several companies took the lead in the name of "China's First Automobile Call," and commercial vehicle companies implemented the bus recall system. Quiet, even evasive attitudes. According to industry sources, this is related to the domestic commercial vehicle market order and the use environment. Because the entry threshold of commercial vehicles is relatively low, car makers are “mixed” and many car companies do not even have after-sales support systems. In addition, the use environment of domestic commercial vehicles is rather poor, and the responsibility is sometimes difficult to define. It is even more difficult to recall. In this case, if the strict product defect recall system is implemented, some commercial vehicle companies will face the danger of going out.

An industry source pointed out: "The original intention of the implementation of the recall system is to protect the rights and interests of consumers. Auto companies can also expand their influence and establish their own image while strictly adhering to the recall system. Defects are not narrow quality problems, and some defects are only passed. Only after repeated experiments can we discover that car companies should strive to improve their own cars in a responsible manner.If car companies can effectively recall cars with potential defects, they can not only eliminate potential safety hazards, but also avoid unnecessary disputes. Enterprise integrity-based business philosophy."

At the same time, there are also significant differences in the channels for providing quality information for China-US auto recalls. In the United States, there are mainly the following three types: first, complaints from consumers; second, technical analysis from traffic accidents; and third, specialized purchase of a group of vehicles for safety performance testing. However, in China, these three channels have defects. Consumer complaint information is scattered in many departments such as industry and commerce, quality inspection, etc. Information concentration and analysis management restrict the development of China's recall system. In China, traffic accidents are generally confirmed and handled by the police. They seldom analyze the safety of cars; it is difficult for quality control and other departments to spend money on cars to do experiments. Similarly, it is difficult for users to provide evidence. In addition, the environment in which trucks are used in China is relatively chaotic. For example, overloading, over-limitation, and lack of policies and measures remain. The judgment of responsibility for vehicle accidents is sometimes vague, and many policies cannot be implemented because the standards are far from the actual situation.

User recalls vary widely

There is a common view among commercial vehicle owners in China that the quality of the recalled products must be poor. In fact, this view is one-sided. Although major automobile manufacturers have a very strict quality control system and have invested huge human and financial resources in this area, some problems are inevitable in the design and manufacturing process. Therefore, it is difficult to avoid some safety defects on a small number of automobiles. Generally, there is no inevitable link between the level of auto manufacturing and the quality of products. As long as production companies take appropriate measures after discovering defects and actively conduct recalls, they will be able to prevent problems and maintain the safety of vehicle owners.

Relying on the recall work in a timely and effective manner is a manifestation of the responsibility of the commercial vehicle manufacturer for the product and for the user. It is a manifestation of the reputation and strength. There are records showing that in the United States, almost all auto makers will recall every year, including most of the world-renowned brands, but these brands are still recognized and loved by users, and only a handful of large-scale recalls will cause users to question the brand. This is inseparable from the “recall culture” formed by the US recall system in more than 40 years.

Although there is still a gap between China's commercial vehicle recall system and developed countries, constantly learning from the successful management experience of developed countries and gradually perfecting the recall system will surely benefit Chinese users, companies, and the entire automotive industry.

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