Yuchai: Focus on quality and serve my Sohu

In 2011, Yuchai's sales of engines exceeded 710,000 units, and production and sales ranked first in the industry. Yuchai is hard at work on product quality and after-sales service, boldly innovating, and creating value for users with “excellent quality” and “dedicated users”.

Forging excellent product quality

Yuchai has spared no effort in improving product quality for many years. At present, Yuchai's engine product spectrum is perfect and covers commercial vehicles, shipbuilding, cars and other fields. “Yuchai Machinery” has become the preferred supporting power for domestic trucks, passenger cars, construction machinery, agricultural machinery, and marine electrical products. Yuchai has made important achievements in environmental protection performance improvement, electronic control capacity building, process technology and quality monitoring.

From country to Europe. Yuchai has always been a leading industry development in environmental protection. Yuchai completed its product emission reserve at least 3 to 5 years in advance. In particular, the European model prototype released in 2011 has exceeded the highest standards for domestic commercial vehicle power. It fills the domestic gap and also marks Yuchai's emissions. Competing international competitiveness.

Electronically controlled control strategy. In 2004, Yuchai established the electronic control department and began the development of the electronic control and control strategy. In 2006, Yuchai has its own calibration capability. Since 2007, it has been applied in the post-processing field from bench to vehicle. As well as the development of control strategies for OBD (Automatic Vehicle Diagnosis System), the independently developed YCDCU (Yuchai's autonomous post-processing system) is standard on all models of post-processors. At the same time, Yuchai's powerful electronic control self-calibration capability not only satisfies R&D requirements, but also provides rapid support for follow-up customer application matching and after-sales service, and achieves the effect of technology-driven marketing.

Technological innovation. During the “Eleventh Five-Year Plan” period, Yuchai’s foundry had many technological innovations, among which the casting's residual heat annealing process won “First Prize of Guangxi Heavy Industry’s Advanced Process Tooling Achievements”. The laser typewriter used for sand core lettering was the first in China and was also produced in batches. The weight of grey cast iron per unit area is 90 units higher, and the vermicular cast iron has certain ductility and toughness, which not only improves the reliability of the diesel engine, but also enhances the competitiveness of the diesel engine. The comprehensive scrap rate of Yuchai's castings is controlled within 2%, which is far superior to the mainstream domestic 6% scrap rate index, which ensures the leading applicability of Yuchai's engines.

Quality improvement. In 2011, Yuchai Joint Stock Company formulated the goal of “upgrading product quality by 50%”, perfecting Yuchai’s engine parts inspection system, conducting quality reflective education for all staff, establishing a product use tracking platform, and taking multiple measures to make Yuchai The quality of the engine can be steadily improved. Yuchai has paid more attention to any feedback from users. In order to promptly deal with user feedback problems, Yuchai established a fault handling platform, which was rolled out on a monthly basis, and the responsible person completed the rectification of the fault within a limited time. Yuchai has never dared to slacken any user’s demands. In response to faults in automobile plant commissioning, in addition to dispatching quality personnel to control the plant according to the fault conditions, Yuchai has also set up a R0 research team to solve the problem one by one, shorten the time for judgment, increase the accountability, and try to eliminate the fault. The budding state.

Create professional service advantages

While stabilizing quality, Yuchai also devotes himself and herself to service. In January 2011, Yuchai put forward the service work policy of “subdivision demand, professional protection, value-added services, and development beyond” at the marketing service conference and “enhance management, upgrade training, strengthen overseas service work, accessory protection, oil products. "Sale, carry out characteristic service activities, adjust service policies," and other 9 marketing service strategic initiatives. In early March, Yuchai began to upgrade its heavy machinery service policy; on September 1, it began to increase fuel cost subsidies for its service stations, electronic control services, and heavy machine maintenance man-hours, and at the same time greatly extended the warranty mileage and duration of construction trucks. Two times to improve service policies, and strive to continue to become the most competitive service brand Yuchai services.

The two-time adjustment policy within six months shows a strong corporate strength. With Yuchai's product quality increasing year by year and the further improvement of service management informationization, Yuchai's warranty period will be longer and longer, covering the entire life cycle of the product. After-sales service has always been the focus of Yuchai’s attention. Accompanied with the rapid development of Yuchai, under the guidance of the core concept of “Green Development, Harmony and Win-Win”, Yuchai’s after-sales service policy has been at the forefront of the industry. In March 2011, Yuchai extended the warranty period for passenger cars and trucks equipped with YC6MK, YC6M, and YC6L heavy machines, and drastically increased the fees for out-of-service contract, work-related compensation, and special operation subsidies for service stations. In September, at the same time as all kinds of service subsidy for service stations were raised, the warranty period for the main components of engine vehicles and the wearing parts was significantly extended on the original basis. The inspiring goal and strong corporate strength have brought convenience to its flexible adjustment of service policies.

The extension of the engineering vehicle engine warranty mileage and deadline is a comprehensive review of Yuchai's product quality. As we all know, most of the construction vehicles are used in mining areas, steep slopes, dusty roads, and unusually abnormal operating conditions. In view of this situation, Yuchai’s counter-trend extends the warranty range and duration of construction vehicle engines. It is easy to see that Yuchai has High confidence in its quality control and product quality.

"Devotion and quickness" has always been the most direct manifestation of Yuchai's service advantages. Over the years, it has provided assurance for Yuchai's customer satisfaction. Yu Ping, chairman of Yuchai Machinery Co., Ltd. once pointed out: "Yuchai should place its services in an important strategic position. While consolidating service advantages, it must take strong measures to achieve a breakthrough in service levels." Based on feedback from the Customer Satisfaction Survey Form, Chai has formulated a comprehensive service satisfaction improvement plan. “One attitude and one norm and three improvements”: The service attitudes inside and outside the service station are required to be upgraded again; the charges are more standardized; the timeliness of adjustments is improved, the processing efficiency is improved, and the accuracy of fault identification is improved.

Whether it is a hotline or nine promises, all measures are in the lead. Yuchai has deployed more than 2,800 service stations and more than 4,000 accessories sales outlets nationwide. The huge network layout and increasingly sophisticated services and accessories management have provided strong guarantees for Yuchai's commitment to users. The overseas service network construction has been steadily advancing, and service support capabilities have been formed in 32 countries in Southeast Asia, the Middle East, North Africa, Eastern Europe, Central Asia, and Central and South America.

In 2012, Yuchai’s service capabilities will be further improved. A network of roads along the highway will be built to form a three-dimensional security service network that will alternate vertically and horizontally. Outbound service is faster and more convenient. At the same time, Yuchai formulated a long-term plan for the construction and development of service brands and released Yuchai service brands. With the improvement of product quality year by year, Yuchai will implement the product life cycle tracking, providing users with more pre-sale, sales, and after-sales policy support.

(Wang Huilong Lin Benyao)

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