·Hunan Entry-Exit Inspection and Quarantine Bureau: 40% of imported defective vehicles in the jurisdiction have not been recalled
The Hunan Entry-Exit Inspection and Quarantine Bureau revealed on the 11th that the supervision of the bureau found that in 2014, the imported defective cars in Hunan's jurisdiction should be recalled 1920 vehicles, and the actual recall of 1,255 vehicles accounted for 65.4% of the total number of vehicles recalled.
The Hunan Entry-Exit Inspection and Quarantine Bureau said at the "12365 Director's Wiring Day" held on the same day that since the opening of the 12365 hotline, the bureau has received more than 4,900 calls, of which the consultation telephone is mainly focused on imported food, and the complaint report is Mainly due to quality disputes of imported automobile products. For complaints, the bureau will mediate the parties and prompt the parties to reach a settlement agreement to properly resolve the relevant issues.
In order to protect the rights and interests of consumers, Hunan Entry-Exit Inspection and Quarantine Bureau has targeted the follow-up supervision of imported cars. In 2014, the bureau completed a total of 43,000 vehicles imported from Hunan, up 18.6% year-on-year, of which 55 were found to be unqualified. The unqualified condition of the vehicle is mainly concentrated on the lamps and indicators. If the fog lamps and corresponding control parts are not installed, the color of the rear fog lights and the rear turn signals do not meet the standard requirements; the vehicle nameplate and logo are unqualified, such as no Chinese products. Signage, no Chinese warning signs, etc. In this case, the bureau requires the imported motor vehicle sales enterprises to rectify the non-conformities, and if there are still non-conformities after the rectification or rectification, they will not be inspected and replaced, and the traffic police department will be refused to handle the license plate.
In addition, by checking the dealer's defective car recall management account, checking the implementation of the defective vehicle recall by the phone and SMS, and collecting the consumer's opinions and suggestions on the defective vehicle recall, the bureau also conducts the recall of the imported vehicles in the jurisdiction. The rectification tracking was carried out, and at the same time, the supervision and management of the “three guarantees†responsibility of the imported automobile sellers was implemented.
“For automotive products, consumer complaints are an important basis for the normal operation of the defective product recall system. Consumers can find many problems that cannot be found in the laboratory and testing process, and then require imported car manufacturers to have defective products. Take the overall recall measures.†The bureau also called for consumers to call 12365 complaints if they found problems in the process of using imported products.
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