Technology + Service, Cummins Emissions Treatment Acquired by Customers for Hard Power
By the end of the year award season, Cummins has won awards in different fields for its outstanding product quality and service. Recently, the Dongfeng Cummins Emission System Co., Ltd. (DCES) Dongfeng commercial vehicle named "2015 Supplier of the Year" and Dongfeng Liuzhou Motor Co., Ltd. "2015 Outstanding Supplier". A further addition to the award-winning season of Cummins in 2015.
Cummins has won awards in different fields for its superior product quality and service
DCES Products Show
What does DCES win with honor?
100% on-time delivery
With the support of the Cummins Emissions Processing System Engineering and Project Development Team, DCES has accelerated the progress of project development through the application of design capabilities while ensuring the development progress of the National IV/5 projects, and has responded quickly to the needs of customers for product diversification. , Strongly supported its sales and product layout in the Chinese market; Actively introduced an optimized version of the post-processing system to provide customers with products suitable for the market and improved the product competitiveness of the vehicle products in the country IV/F5 stage.
In 2015, when the sales volume of the National Four/Five Vehicles rose sharply and the demand for post-processing products soared, DCES actively enhanced its supply chain management capabilities and flexible factory production to ensure 100% on-time delivery of customer orders.
100% service completed in 72 hours
Expert Flight Team
While establishing the service team, DCES changed the service concept and linked with the customer service department.
Service technical training has greatly improved customer channel service capabilities;
Establish a flying team and work closely with customer service centers to support or solve end customer service issues;
(The rate of completion for 24 hours is 98.24%, and the rate of completion for 72 hours is 100%);
Take business linkages, actively support customers to develop market segments, increase market share, and thus increase customer satisfaction.
The DCES Engineering/Service/Quality Department actively cooperates with the customer's cross-functional department to effectively identify and rectify the customer's entire vehicle application and post-processing system/component quality problems in the sales/aftersales, and jointly discusses and establishes the country/fifth service management. The model has been highly recognized by the customer's quality, service, supplier quality improvement and R&D.
With two hundred percent of services, Cummins has won an excellent supplier and can be said that it will be a matter of course. Of course, the award is only an affirmation of the excellent service of Cummins Emissions Processing System. We hope that through the improvement of services, we can solve problems for more customers and help the entire industry to upgrade their emissions.
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